Customer relations disaster

I have mixed views about the latest blip in the adult content saga. All land swaps are on hold until Wednesday July 8th, as blogged by Jack. This is good and bad news. The good news is more land is coming online, more waterfront and more choice.

The bad news is that it yet again exemplifies what a shocking display of customer service ineptitude this whole process is. Throughout this process Linden Lab have had feedback on how to improve the process, how to make it less painful, suggestions of far superior alternatives and all they have done is put on their "Blah Blah Blah we're not listening" headphones, they've done this from day one and they're still doing it today.

The whole thing is a disgrace, the people involved should be hugely embarrassed at how badly they've handled this. However there is hope during this pause that maybe someone will take the whole fiasco by the scruff of its neck and whip it into shape.

Anyone who owns mature mainland should be entitled to a swap to Zindra, absolutely anyone. They purchased that land under terms that are no longer valid, Linden Lab should use this pause to give those people what they paid for. Linden Lab moved the goalposts, for what reason is still a huge mystery because I still haven't seen people congratulating LL in any sort of large numbers over this policy. I still can't recall huge debates about the issue of adult content.

All Linden Lab had to do was:

Default all mature mainland to mature content, putting the onus on the parcel owner to identify if it was PG safe.

Ditto with classifieds on mature land.
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