rubbish customer service

Yesterday evening I attended the Zindra office hour, which turned into the Zindra office half hour because Blondin was busy after his holiday. That's fine, but the half an hour was such a waste of time that it's easy to see why both Linden's and residents question the value of office hours. I can't see myself going to a Zindra office hour again because after several weeks of attending, nothing appears to be happening. There's no point in wasting one's time in the fashion, I've tried here with Zindra but it's clear that Linden Lab don't give a flying fig about the place and are apparently happy to leave their customers to hang out to dry.

This isn't a sleight against Blondin, he simply doesn't have the power or the answers. Those who do have the power and the answers aren't interested, the VP of customer relations won't even meet the customers to hear their concerns.

This isn't unique to Zindra office hours, other office hours are simply a waste of time because of what appears to be Linden Lab's unofficial policy of not listening to their customers. Jack's office hour is only useful for getting some stats from Jack these days, any questions regarding policy are brushed under the carpet. However now that jack has announced that servers will no longer be tied to a class in a blog post here, this week's meeting at the new time of 3pm on Thursday could be interesting, I'll write more about this later. There are office hours that can be productive, but customer service office hours don't appear to be in that arena.
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I'm at the stage, where everything I thought meant something, seems so unappealing.

It has been hard putting this entry together because I'm fecking furious with Linden Lab right now. I only have one Openspace sim, I have never been that keen on them and have said more than once that I expect them to crash, I didn't envisage that crash would happen in the fashion it has.

Let's just take a step back in time to July 12th, where in this post I said:

"On the blog Zee gushed about the increased size in land mass. He attributed this to new users buying new cheaper islands and Openspaces,and then went onto highlight the price of Openspaces. Shake your money maker.

What he didn't point out was that Openspaces are intended for light use. I have no problem with Linden Lab promoting their product, but promote them for their intended use or support them as normal type sims. They know damn well the boom in Openspaces isn't for "light use".

Then skip forward to yesterday, when Jack showed yet again that Linden Lab wouldn't know what customer service was if it slapped them round the face. The great betrayal over openspaces finally landed. A price increase with no mention of getting better value, oh no, just a plain old price increase. What benefits are people getting for their extra money?
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